Professional Certificate in Customer Service Productivity
-- ViewingNowThe Professional Certificate in Customer Service Productivity is a comprehensive course designed to enhance the skills of customer service professionals. This certificate program emphasizes the importance of productivity in customer service roles, focusing on techniques to manage time, prioritize tasks, and handle customer interactions effectively.
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⢠Understanding Customer Service: An Introduction
⢠Effective Communication Skills for Customer Service
⢠Time Management Techniques for Customer Service Productivity
⢠Handling Customer Complaints and Difficult Situations
⢠Utilizing Customer Service Technology and Tools
⢠Measuring and Improving Customer Service Productivity
⢠Building Customer Relationships and Loyalty
⢠Developing a Customer-Centric Mindset
⢠Problem-Solving and Critical Thinking Skills in Customer Service
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