Professional Certificate in Customer Service Productivity

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The Professional Certificate in Customer Service Productivity is a comprehensive course designed to enhance the skills of customer service professionals. This certificate program emphasizes the importance of productivity in customer service roles, focusing on techniques to manage time, prioritize tasks, and handle customer interactions effectively.

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AboutThisCourse

With the increasing demand for exceptional customer service in various industries, this course equips learners with essential skills to advance their careers and contribute significantly to organizational growth. The course covers various topics, including communication skills, problem-solving, conflict resolution, and using technology to streamline customer service processes. By completing this program, learners will demonstrate their commitment to professional development, thereby improving their chances of securing better job opportunities and increasing their earning potential. Overall, this course is a valuable investment for anyone looking to excel in a customer service career.

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CourseDetails

• Understanding Customer Service: An Introduction
• Effective Communication Skills for Customer Service
• Time Management Techniques for Customer Service Productivity
• Handling Customer Complaints and Difficult Situations
• Utilizing Customer Service Technology and Tools
• Measuring and Improving Customer Service Productivity
• Building Customer Relationships and Loyalty
• Developing a Customer-Centric Mindset
• Problem-Solving and Critical Thinking Skills in Customer Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CUSTOMER SERVICE PRODUCTIVITY
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London School of International Business (LSIB)
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05 May 2025
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