Executive Development Programme in AI for Leading Customer-Focused Transformations
-- ViewingNowThe Executive Development Programme in AI for Leading Customer-Focused Transformations certificate course is a comprehensive program designed to empower business leaders with the necessary skills to drive AI-powered customer-centric transformations. In today's digital age, AI has become a critical driver of business success, and there is a growing demand for leaders who can leverage AI to deliver superior customer experiences.
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Unit 1: Introduction to Artificial Intelligence (AI) and its Impact on Business
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Unit 2: Leveraging AI for Customer Experience (CX) and Engagement
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Unit 3: AI in Marketing and Sales: Personalization, Recommendations, and Forecasting
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Unit 4: AI-Driven Customer Support: Chatbots, Virtual Assistants, and Ticketing Systems
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Unit 5: Data Privacy and Ethical Considerations in AI for Customer-Focused Transformations
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Unit 6: AI Strategy Development and Implementation for Customer-Centric Organizations
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Unit 7: Building and Managing Data-Driven Teams for AI Success
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Unit 8: Change Management and Leadership in AI-Powered Customer Transformations
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Unit 9: Measuring AI Success: Metrics, KPIs, and ROI for Customer-Focused Initiatives
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Unit 10: Future Trends in AI and Customer Experience: Preparing for Tomorrow's Challenges
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