Professional Certificate in Support Analytics & Business Strategy
-- ViewingNowThe Professional Certificate in Support Analytics & Business Strategy is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving business world. This course focuses on the critical areas of support analytics and business strategy, providing learners with a deep understanding of how to leverage data-driven insights to make informed business decisions.
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โข Unit 1: Introduction to Support Analytics
โข Unit 2: Data Analysis for Customer Support
โข Unit 3: Metrics and Key Performance Indicators (KPIs) in Support
โข Unit 4: Customer Segmentation and Prioritization
โข Unit 5: Leveraging Support Data for Business Strategy
โข Unit 6: Root Cause Analysis in Support Scenarios
โข Unit 7: Integrating Support Analytics with CRM Systems
โข Unit 8: Predictive Analytics for Customer Support
โข Unit 9: Building a Data-Driven Support Culture
โข Unit 10: Case Studies: Support Analytics Transforming Business Strategy
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