Professional Certificate in Support Analytics & Business Strategy
-- ViewingNowThe Professional Certificate in Support Analytics & Business Strategy is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving business world. This course focuses on the critical areas of support analytics and business strategy, providing learners with a deep understanding of how to leverage data-driven insights to make informed business decisions.
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⢠Unit 1: Introduction to Support Analytics
⢠Unit 2: Data Analysis for Customer Support
⢠Unit 3: Metrics and Key Performance Indicators (KPIs) in Support
⢠Unit 4: Customer Segmentation and Prioritization
⢠Unit 5: Leveraging Support Data for Business Strategy
⢠Unit 6: Root Cause Analysis in Support Scenarios
⢠Unit 7: Integrating Support Analytics with CRM Systems
⢠Unit 8: Predictive Analytics for Customer Support
⢠Unit 9: Building a Data-Driven Support Culture
⢠Unit 10: Case Studies: Support Analytics Transforming Business Strategy
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