Certificate in Sales & Customer Success
-- ViewingNowThe Certificate in Sales & Customer Success is a comprehensive course designed to empower learners with essential skills for career advancement in sales and customer success roles. This program focuses on the latest industry trends, techniques, and best practices, making it highly relevant in today's dynamic business environment.
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โข Understanding Sales Fundamentals · Sales strategies, sales process, sales funnel, consultative selling, customer relationship building
โข Prospecting · Identifying potential customers, lead generation, qualifying leads, researching prospects, creating targeted messaging
โข Needs Assessment · Active listening, asking open-ended questions, understanding customer needs, aligning solutions with customer goals
โข Product Knowledge · Mastering product features, benefits, and applications, staying updated on industry trends and competitors
โข Presentation Skills · Crafting compelling sales presentations, tailoring content for different audiences, handling objections, building rapport
โข Sales Negotiation · Understanding buyer psychology, overcoming price resistance, closing techniques, negotiating win-win agreements
โข Customer Success Principles · Onboarding new customers, setting expectations, managing customer relationships, gathering feedback, upselling and cross-selling
โข Customer Retention · Identifying at-risk customers, addressing customer concerns, fostering loyalty, measuring customer satisfaction, implementing retention strategies
โข Sales Metrics · Tracking sales performance, measuring conversion rates, analyzing sales data, setting sales targets, forecasting sales trends
โข Continuous Learning · Staying updated on sales best practices, attending industry events, networking with peers, seeking mentorship and coaching, embracing a growth mindset
Note: For a more detailed outline of these units, consider adding subtopics or modules under each unit. This will help further structure the course and ensure comprehensive coverage of each topic.
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