Certificate in Customer Insights for Service Design
-- ViewingNowThe Certificate in Customer Insights for Service Design is a comprehensive course that equips learners with essential skills to understand customer needs and design outstanding service experiences. This course emphasizes the importance of customer insights in creating services that resonate with the target audience, driving customer satisfaction, and promoting business growth.
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ใณใผใน่ฉณ็ดฐ
โข Customer Insights Foundation
โข Understanding Customer Segmentation
โข Customer Experience (CX) Research Methods
โข Voice of the Customer (VoC) Analysis
โข Customer Journey Mapping
โข Quantitative and Qualitative Data Analysis
โข Design Thinking for Customer Insights
โข Data Visualization and Storytelling
โข Ethical Considerations in Customer Insights
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