Certificate in Customer Insights for Service Design
-- ViewingNowThe Certificate in Customer Insights for Service Design is a comprehensive course that equips learners with essential skills to understand customer needs and design outstanding service experiences. This course emphasizes the importance of customer insights in creating services that resonate with the target audience, driving customer satisfaction, and promoting business growth.
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⢠Customer Insights Foundation
⢠Understanding Customer Segmentation
⢠Customer Experience (CX) Research Methods
⢠Voice of the Customer (VoC) Analysis
⢠Customer Journey Mapping
⢠Quantitative and Qualitative Data Analysis
⢠Design Thinking for Customer Insights
⢠Data Visualization and Storytelling
⢠Ethical Considerations in Customer Insights
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