Certificate in Customer Insights for Service Design

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The Certificate in Customer Insights for Service Design is a comprehensive course that equips learners with essential skills to understand customer needs and design outstanding service experiences. This course emphasizes the importance of customer insights in creating services that resonate with the target audience, driving customer satisfaction, and promoting business growth.

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In an era where customer experience is a critical differentiator, the demand for professionals with customer insights expertise is skyrocketing. By completing this course, learners will be able to demonstrate their ability to collect, analyze, and apply customer insights to drive service design decisions, making them highly valuable in various industries. This course covers various topics, including customer journey mapping, design thinking, data analysis, and stakeholder management. By the end of the course, learners will have a solid understanding of customer insights and how to use them to create exceptional service experiences, positioning them for career advancement and success.

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โ€ข Customer Insights Foundation
โ€ข Understanding Customer Segmentation
โ€ข Customer Experience (CX) Research Methods
โ€ข Voice of the Customer (VoC) Analysis
โ€ข Customer Journey Mapping
โ€ข Quantitative and Qualitative Data Analysis
โ€ข Design Thinking for Customer Insights
โ€ข Data Visualization and Storytelling
โ€ข Ethical Considerations in Customer Insights

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN CUSTOMER INSIGHTS FOR SERVICE DESIGN
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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