Executive Development Programme in Transforming CX with Technology and Data
-- ViewingNowThe Executive Development Programme in Transforming CX with Technology and Data is a certificate course that holds significant importance in today's digital age. The course is designed to equip learners with essential skills needed to leverage technology and data in transforming customer experiences (CX).
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โข Transforming Customer Experience with Technology
โข Understanding Customer Journey Mapping
โข Data Analytics for Customer Experience Insights
โข Leveraging AI and Machine Learning for CX
โข Design Thinking for Customer-Centric Solutions
โข Omnichannel Customer Experience Strategy
โข Personalization Techniques in Customer Experience
โข Emerging Technology Trends in CX
โข Change Management and Digital Transformation
โข Measuring and Improving Customer Satisfaction with Data
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