Executive Development Programme in Transforming CX with Technology and Data
-- ViewingNowThe Executive Development Programme in Transforming CX with Technology and Data is a certificate course that holds significant importance in today's digital age. The course is designed to equip learners with essential skills needed to leverage technology and data in transforming customer experiences (CX).
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⢠Transforming Customer Experience with Technology
⢠Understanding Customer Journey Mapping
⢠Data Analytics for Customer Experience Insights
⢠Leveraging AI and Machine Learning for CX
⢠Design Thinking for Customer-Centric Solutions
⢠Omnichannel Customer Experience Strategy
⢠Personalization Techniques in Customer Experience
⢠Emerging Technology Trends in CX
⢠Change Management and Digital Transformation
⢠Measuring and Improving Customer Satisfaction with Data
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