Global Certificate in Social Media Intelligence for Service
-- ViewingNowThe Global Certificate in Social Media Intelligence for Service is a comprehensive course designed to equip learners with essential skills in leveraging social media data for superior customer service. This program highlights the importance of social media intelligence in today's digital age, where businesses increasingly rely on data-driven strategies for decision-making.
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โข Social Media Intelligence Fundamentals
โข Understanding Social Media Platforms
โข Social Listening and Monitoring Techniques
โข Social Media Analytics Tools and Metrics
โข Data Visualization and Reporting
โข Legal and Ethical Considerations in Social Media Intelligence
โข Building a Social Media Intelligence Strategy
โข Case Studies and Real-World Examples
โข Social Media Intelligence for Customer Service
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