Global Certificate in Social Media Intelligence for Service
-- ViewingNowThe Global Certificate in Social Media Intelligence for Service is a comprehensive course designed to equip learners with essential skills in leveraging social media data for superior customer service. This program highlights the importance of social media intelligence in today's digital age, where businesses increasingly rely on data-driven strategies for decision-making.
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⢠Social Media Intelligence Fundamentals
⢠Understanding Social Media Platforms
⢠Social Listening and Monitoring Techniques
⢠Social Media Analytics Tools and Metrics
⢠Data Visualization and Reporting
⢠Legal and Ethical Considerations in Social Media Intelligence
⢠Building a Social Media Intelligence Strategy
⢠Case Studies and Real-World Examples
⢠Social Media Intelligence for Customer Service
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