Masterclass Certificate in E-commerce CX & Conversational Commerce

Name: Masterclass Certificate in E-commerce CX & Conversational Commerce
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The Masterclass Certificate in E-commerce CX & Conversational Commerce is a comprehensive course designed to equip learners with essential skills for career advancement in the fast-growing e-commerce industry. This course focuses on Customer Experience (CX) and Conversational Commerce, two critical areas that can significantly impact an e-commerce business's success.

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AboutThisCourse

In this course, learners will gain a deep understanding of CX strategies, customer journey mapping, and the latest trends in Conversational Commerce. They will also learn how to leverage AI and machine learning to personalize customer interactions and improve sales. The course provides hands-on experience with industry-leading tools and platforms, enabling learners to apply their knowledge in real-world scenarios. With the increasing demand for e-commerce professionals who can deliver exceptional customer experiences, this course is essential for anyone looking to advance their career in this field. By completing this course, learners will gain a competitive edge and demonstrate their expertise in CX and Conversational Commerce, two of the most in-demand skills in the e-commerce industry today.

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CourseDetails

• Unit 1: Introduction to E-commerce CX & Conversational Commerce
• Unit 2: Customer Experience (CX) Design Principles for E-commerce
• Unit 3: User Experience (UX) Best Practices for E-commerce Websites
• Unit 4: Personalization Strategies in E-commerce
• Unit 5: Omnichannel E-commerce & CX
• Unit 6: Conversational Commerce: Understanding Chatbots & Voice Assistants
• Unit 7: Implementing Conversational Commerce: Best Practices & Case Studies
• Unit 8: Measuring & Analyzing E-commerce CX & Conversational Commerce Performance
• Unit 9: Future Trends in E-commerce CX & Conversational Commerce
• Unit 10: Capstone Project: Developing a Comprehensive E-commerce CX & Conversational Commerce Strategy

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BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN E-COMMERCE CX & CONVERSATIONAL COMMERCE

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London School of International Business (LSIB)

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05 May 2025

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