Masterclass Certificate in E-commerce CX & Conversational Commerce
-- ViewingNowThe Masterclass Certificate in E-commerce CX & Conversational Commerce is a comprehensive course designed to equip learners with essential skills for career advancement in the fast-growing e-commerce industry. This course focuses on Customer Experience (CX) and Conversational Commerce, two critical areas that can significantly impact an e-commerce business's success.
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โข Unit 1: Introduction to E-commerce CX & Conversational Commerce
โข Unit 2: Customer Experience (CX) Design Principles for E-commerce
โข Unit 3: User Experience (UX) Best Practices for E-commerce Websites
โข Unit 4: Personalization Strategies in E-commerce
โข Unit 5: Omnichannel E-commerce & CX
โข Unit 6: Conversational Commerce: Understanding Chatbots & Voice Assistants
โข Unit 7: Implementing Conversational Commerce: Best Practices & Case Studies
โข Unit 8: Measuring & Analyzing E-commerce CX & Conversational Commerce Performance
โข Unit 9: Future Trends in E-commerce CX & Conversational Commerce
โข Unit 10: Capstone Project: Developing a Comprehensive E-commerce CX & Conversational Commerce Strategy
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