Executive Development Programme in Digital Customer Experience Strategy

Name: Executive Development Programme in Digital Customer Experience Strategy
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Executive Development Programme in Digital Customer Experience Strategy: In today's digital age, understanding and delivering exceptional customer experience is crucial for business success. This certificate course emphasizes the importance of a digital-first approach in creating meaningful customer journeys.

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CourseDetails

• Digital Customer Experience (CX) Strategy Foundation: Understanding the basics of digital CX, its importance, and how it differs from traditional CX.
• Customer Journey Mapping: Identifying and analyzing customer touchpoints, pain points, and opportunities for improvement in the digital customer journey.
• Personalization and Customer Segmentation: Strategies for delivering personalized experiences and creating targeted campaigns based on customer data and segmentation.
• Data-Driven Decision Making: Utilizing data analytics tools to measure and analyze the effectiveness of digital CX strategies and make data-driven decisions.
• Mobile CX Strategy: Designing and optimizing mobile-first digital experiences, incorporating mobile apps, responsive web design, and mobile-specific features.
• Social Media and Community Management: Leveraging social media platforms to build online communities, engage with customers, and provide support.
• Voice of the Customer (VoC) Programs: Collecting and analyzing customer feedback, implementing changes based on feedback, and continuously improving digital CX.
• Digital CX Innovation and Future Trends: Staying updated on the latest digital CX trends, technologies, and best practices, including artificial intelligence, chatbots, voice assistants, and augmented/virtual reality.

CareerPath

In the ever-evolving business landscape, understanding digital customer experience strategy has become vital for organisations. Here's a look at the current trends in the UK job market for digital customer experience professionals, presented through a 3D pie chart. Explore the diverse roles and their market share: 1. **Digital Customer Experience Manager**: These professionals oversee the design and implementation of an organisation's digital customer experience strategy. The role accounts for 40% of the market share. 2. **Customer Journey Analyst**: With a 30% share, customer journey analysts study the customer journey across various touchpoints and optimise their experiences. 3. **UX/UI Designer**: These creative professionals design user interfaces and interactions, influencing the user experience, representing 20% of the market share. 4. **CX Data Analyst**: Data-driven role, representing 10% of the market, focuses on collecting, analysing, and reporting data to improve customer experiences. This 3D Google Charts visualisation represents the demand for these digital customer experience strategy roles in the UK, providing a clear understanding of the industry landscape.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN DIGITAL CUSTOMER EXPERIENCE STRATEGY

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London School of International Business (LSIB)

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05 May 2025

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