Advanced Certificate in Actionable Social Media for Customer Service

Name: Advanced Certificate in Actionable Social Media for Customer Service
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The Advanced Certificate in Actionable Social Media for Customer Service is a comprehensive course designed to empower professionals with the skills to excel in today's digital landscape. This certificate course highlights the importance of social media in customer service and provides actionable strategies to enhance customer experiences.

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AboutThisCourse

In an era where businesses are increasingly leveraging social media for customer interaction, this course is essential for career advancement. It equips learners with the ability to create data-driven social media strategies, manage customer expectations, and resolve issues effectively in a digital context. The course curriculum covers essential topics such as social listening, social customer care, and crisis management, ensuring that learners are well-prepared to meet the demands of the industry. By completing this course, learners will not only gain a competitive edge in their careers but also contribute to their organization's success by improving customer satisfaction, loyalty, and brand reputation.

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CourseDetails

• Advanced Social Media Listening
• Social Media Analytics for Customer Service
• Actionable Social Media Strategies
• Social Customer Care Tools and Platforms
• Building Customer Service Personas on Social Media
• Social Media Crisis Management for Customer Service
• Measuring Customer Satisfaction through Social Media
• Best Practices in Social Media Customer Service
• Social Media Compliance and Data Privacy for Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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ADVANCED CERTIFICATE IN ACTIONABLE SOCIAL MEDIA FOR CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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