Executive Development Programme in Transforming E-commerce with CRM

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The Executive Development Programme in Transforming E-commerce with CRM is a certificate course designed to empower professionals with the latest CRM strategies and e-commerce trends. This programme emphasizes the importance of customer relationship management in the digital age, addressing industry demand for experts who can drive sales and engagement through data-driven personalization.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills to excel in their e-commerce careers, including leveraging CRM technologies, managing customer data, and implementing effective CRM strategies. The curriculum covers topics such as CRM analytics, segmentation, automation, and omnichannel integration, equipping professionals with the knowledge and expertise to transform e-commerce businesses and enhance customer experiences. As e-commerce continues to grow and evolve, the need for professionals with a deep understanding of CRM principles becomes increasingly critical. This programme serves as a catalyst for career advancement, enabling learners to stay ahead in the competitive e-commerce landscape and contribute meaningfully to their organizations.

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CourseDetails

• Unit 1: Introduction to E-commerce Transformation with CRM
• Unit 2: Understanding CRM Systems and their Role in E-commerce
• Unit 3: Leveraging Data Analytics in E-commerce CRM
• Unit 4: Personalization Strategies in E-commerce CRM
• Unit 5: Omnichannel Experience and CRM in E-commerce
• Unit 6: Implementing Effective Customer Engagement Strategies
• Unit 7: Improving Customer Service through CRM in E-commerce
• Unit 8: Social Media and CRM Integration in E-commerce
• Unit 9: Mobile CRM and its Impact on E-commerce
• Unit 10: Future Trends in E-commerce CRM Transformation

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN TRANSFORMING E-COMMERCE WITH CRM
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London School of International Business (LSIB)
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05 May 2025
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