Global Certificate in E-commerce CX and Accessibility

Name: Global Certificate in E-commerce CX and Accessibility
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The Global Certificate in E-commerce CX and Accessibility is a comprehensive course designed to empower professionals with crucial skills in customer experience (CX) and accessibility for the e-commerce industry. This course highlights the importance of providing exceptional customer experiences and ensuring digital accessibility, both of which are vital in today's online-focused marketplace.

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AboutThisCourse

In this age of increasing digital transformation, there is a rising demand for experts who can create inclusive and accessible e-commerce platforms. This course equips learners with the essential skills to meet this industry need, thereby enhancing their career advancement opportunities. By enrolling in this course, learners will: Understand the significance of customer experience and accessibility in e-commerce. Gain practical skills to design and optimize accessible e-commerce websites and applications. Learn to create inclusive shopping experiences that cater to diverse user needs and preferences. Invest in your career and stay ahead of the competition by earning the Global Certificate in E-commerce CX and Accessibility.

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CourseDetails

• E-commerce Customer Experience (CX) Fundamentals: Understanding the importance of CX in e-commerce, key components of a successful CX strategy, and how to measure CX performance. • User Experience (UX) Design for E-commerce: Principles of UX design, user-centered design approaches, and best practices for e-commerce websites and applications. • Accessibility in E-commerce: Overview of accessibility standards, guidelines, and laws, including WCAG 2.1 and ADA, and how to design and develop accessible e-commerce websites. • Personalization and Customer Segmentation: Strategies for personalizing the e-commerce experience, including segmentation, targeting, and positioning, and tools and technologies for implementing personalization. • Customer Journey Mapping and Touchpoints: Techniques for mapping the customer journey, identifying key touchpoints, and optimizing the customer experience across channels. • Mobile E-commerce and Responsive Design: Best practices for mobile e-commerce, including responsive design, mobile-first approach, and mobile optimization, and the role of mobile in the customer journey. • E-commerce Analytics and Data-Driven CX: Overview of e-commerce analytics tools and techniques, including web analytics, customer analytics, and conversion rate optimization, and how to use data to inform CX decisions.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN E-COMMERCE CX AND ACCESSIBILITY

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London School of International Business (LSIB)

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05 May 2025

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