Global Certificate in Speech Analytics and Customer Insights

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The Global Certificate in Speech Analytics and Customer Insights is a comprehensive course designed to empower professionals with the latest tools and techniques for analyzing customer interactions. This certification is crucial in today's market as businesses increasingly seek data-driven insights to improve customer experience and loyalty.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills in speech analytics, text analytics, and customer sentiment analysis. They will learn how to extract valuable insights from customer interactions across various channels, enabling them to make informed decisions that drive business growth. This course is ideal for professionals in customer service, marketing, sales, and data analysis roles. By earning this certification, learners will demonstrate their expertise in speech analytics and customer insights, giving them a competitive edge in their careers and opening up new opportunities for advancement.

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CourseDetails

• Introduction to Speech Analytics and Customer Insights
• Speech Analytics Technologies and Architecture
• Data Analysis for Customer Insights
• Key Metrics in Speech Analytics
• Natural Language Processing and Speech Recognition
• Customer Experience Management and Speech Analytics
• Compliance and Security in Speech Analytics
• Implementing and Integrating Speech Analytics
• Best Practices for Speech Analytics and Customer Insights

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN SPEECH ANALYTICS AND CUSTOMER INSIGHTS
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London School of International Business (LSIB)
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05 May 2025
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