Professional Certificate in Negotiation for Creating Positive Customer Impact
-- ViewingNowThe Professional Certificate in Negotiation for Creating Positive Customer Impact is a course designed to empower professionals with the essential skills needed to excel in customer-facing roles. In today's business landscape, the ability to negotiate effectively is crucial for fostering positive customer relationships, driving revenue growth, and achieving long-term success.
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โข Understanding Negotiation: Fundamentals and Key Concepts
โข Preparing for a Successful Negotiation: Research and Strategy
โข Building Rapport and Establishing Trust with Customers
โข Effective Communication in Negotiations: Active Listening and Clear Messaging
โข Leveraging Body Language and Verbal Cues for Positive Customer Impact
โข Overcoming Objections and Resolving Disputes
โข Power Dynamics in Negotiation: Understanding and Managing Expectations
โข Closing the Deal: Sealing the Agreement and Ensuring Customer Satisfaction
โข Post-Negotiation Follow-up: Maintaining Relationships and Ensuring Long-term Success
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