Professional Certificate in Support Analytics & Data Visualization
-- viendo ahoraThe Professional Certificate in Support Analytics & Data Visualization is a comprehensive course that equips learners with essential skills in analyzing and visualizing data to drive decision-making in the support industry. This course is critical for professionals seeking to advance their careers in an era of increasing data-driven decision making.
7.368+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Introduction to Support Analytics: Understanding the importance of data analysis in customer support, key metrics, and setting up analytics tools.
• Data Collection: Techniques for gathering data, including integrations with support platforms, customer surveys, and social media monitoring.
• Data Cleaning & Preparation: Techniques for cleaning and preparing data for analysis, dealing with missing data, and ensuring data accuracy.
• Descriptive Analytics: Analyzing historical data to understand what has happened, including frequency distributions, measures of central tendency, and variance.
• Diagnostic Analytics: Drilling down into data to identify the root cause of issues, using techniques such as trend analysis and comparative analysis.
• Predictive Analytics: Using statistical models to predict future outcomes based on historical data, including regression analysis, time series analysis, and machine learning algorithms.
• Prescriptive Analytics: Using optimization techniques to identify the best course of action in a given situation, taking into account multiple variables and constraints.
• Data Visualization: Techniques for presenting data in a visual format, including charts, graphs, and dashboards, to facilitate understanding and decision-making.
• Building a Data-Driven Support Culture: Strategies for promoting a culture of data-driven decision-making in support organizations, including training, communication, and collaboration.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
