Professional Certificate in Support Analytics & Data Visualization

Name: Professional Certificate in Support Analytics & Data Visualization
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The Professional Certificate in Support Analytics & Data Visualization is a comprehensive course that equips learners with essential skills in analyzing and visualizing data to drive decision-making in the support industry. This course is critical for professionals seeking to advance their careers in an era of increasing data-driven decision making.

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AboutThisCourse

According to Burning Glass Technologies, job postings requiring data visualization skills have grown by over 60% in the last few years, indicating a high industry demand for professionals with these skills. This course provides learners with hands-on experience using industry-standard tools such as Tableau, PowerBI, and Looker to create interactive and informative visualizations. By completing this course, learners will be able to collect, analyze, and visualize data to identify trends, patterns, and areas for improvement in customer support. With these skills, learners will be well-positioned to advance their careers and make meaningful contributions to their organizations' support operations.

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CourseDetails

• Introduction to Support Analytics: Understanding the importance of data analysis in customer support, key metrics, and setting up analytics tools.
• Data Collection: Techniques for gathering data, including integrations with support platforms, customer surveys, and social media monitoring.
• Data Cleaning & Preparation: Techniques for cleaning and preparing data for analysis, dealing with missing data, and ensuring data accuracy.
• Descriptive Analytics: Analyzing historical data to understand what has happened, including frequency distributions, measures of central tendency, and variance.
• Diagnostic Analytics: Drilling down into data to identify the root cause of issues, using techniques such as trend analysis and comparative analysis.
• Predictive Analytics: Using statistical models to predict future outcomes based on historical data, including regression analysis, time series analysis, and machine learning algorithms.
• Prescriptive Analytics: Using optimization techniques to identify the best course of action in a given situation, taking into account multiple variables and constraints.
• Data Visualization: Techniques for presenting data in a visual format, including charts, graphs, and dashboards, to facilitate understanding and decision-making.
• Building a Data-Driven Support Culture: Strategies for promoting a culture of data-driven decision-making in support organizations, including training, communication, and collaboration.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN SUPPORT ANALYTICS & DATA VISUALIZATION

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London School of International Business (LSIB)

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05 May 2025

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