Professional Certificate in Support Analytics & Data Visualization
-- ViewingNowThe Professional Certificate in Support Analytics & Data Visualization is a comprehensive course that equips learners with essential skills in analyzing and visualizing data to drive decision-making in the support industry. This course is critical for professionals seeking to advance their careers in an era of increasing data-driven decision making.
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⢠Introduction to Support Analytics: Understanding the importance of data analysis in customer support, key metrics, and setting up analytics tools.
⢠Data Collection: Techniques for gathering data, including integrations with support platforms, customer surveys, and social media monitoring.
⢠Data Cleaning & Preparation: Techniques for cleaning and preparing data for analysis, dealing with missing data, and ensuring data accuracy.
⢠Descriptive Analytics: Analyzing historical data to understand what has happened, including frequency distributions, measures of central tendency, and variance.
⢠Diagnostic Analytics: Drilling down into data to identify the root cause of issues, using techniques such as trend analysis and comparative analysis.
⢠Predictive Analytics: Using statistical models to predict future outcomes based on historical data, including regression analysis, time series analysis, and machine learning algorithms.
⢠Prescriptive Analytics: Using optimization techniques to identify the best course of action in a given situation, taking into account multiple variables and constraints.
⢠Data Visualization: Techniques for presenting data in a visual format, including charts, graphs, and dashboards, to facilitate understanding and decision-making.
⢠Building a Data-Driven Support Culture: Strategies for promoting a culture of data-driven decision-making in support organizations, including training, communication, and collaboration.
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